Frequently Asked Questions
Q: Is Villa Marbella open in the summer and fall during hurricane season?
A: Absolutely! Your hosts, Leah & Gunnar Watson, resides full time in the Villa. Besides, Villa Marbella is constructed of solid poured concrete and a rock solid place from which to see the summer storms come and go as you sip your mango martini. If a hurricane warning or watch is in effect before you travel to St. Thomas, you will get a 100% refund on your prepaid stay and we hope you reschedule. If a hurricane warning or watch occurs during your stay and you elect to leave the island, you will get a full refund for the days you pre-paid but did not remain.
Q: Do we need to rent a car if we are staying at Villa Marbella?
A: It is essential essential, we strongly recommend you do. You can get your beach fix by heading down the road (10 minute walk) to enjoy our local beach, nestled behind Bluebeard's Beach Club but with dozens of spectacular beaches and so many places to explore, you'll probably have more fun using Villa Marbella as your "base camp" and exploring the island at your leisure...maybe even taking the car ferry over to St. John, where you can discover as many beaches as you have time for along with hiking. We now have rental cars available at the villa! We have many makes and models to choose from, just ask for a quote. If you rent through us for your entire visit, we will pick you up and drop you back off at the airport or where ever your final destination is. We also have daily rentals available. Remember taxies here charge per person and not per taxi ride, so those charges add up fast.
Q: Is there a minimum stay at Villa Marbella?
A: Yes, three nights.
Q: How many people can stay in a room?
A: The Mountainside loft sleeps 4 comfortably and has a day bed in the sitting area for those friends getaways, but everyone over 2 is $20/day. Each of our other rooms are designed for two. Our Mountain side and Frenchman's Bay Lofts can also be used as adjoining rooms for larger families or groups and can accommodate up to 6 people.
Q: Is there a minimum age requirement at Villa Marbella?
A: Yes, the minimum age at Villa Marbella is 12.
Q: How do we get to Villa Marbella?
A: We will email you written directions to the suites and it's about a 20 minute drive from the airport. We have ample free parking for guests' cars.
Q: What time is check in and check out?
A: Check in is from 3:00 pm until 6:00 pm.
Q: Will we be able to cook at the Villa Marbella?
A: The rooms are equipped with basic kitchen equipment including a small refrigerator, microwave, toaster and hot plate. The Cruzan View Apartment and the Mountainside Loft each have more complete kitchens (they have kitchen sinks) but Villa Marbella rooms are not intended to be self-contained apartments so please do not expect to prepare complex meals while you visit. We do have a BBQ.
Q: May guests bring pets to Villa Marbella?
A: Unfortunately, we are not able to accommodate pets at Villa Marbella.
Jaeger and Lexi the Weimaraners and Jack the Black Lab resides with us in Villa Marbella's owner's quarters and you can have as much or as little interaction you see fit. Please note: if you have a history of allergy dog, we will be happy to suggest another location which doesn't have pets.
Q:Does Villa Marbella Suites allow smoking?
A: I am so sorry we do not allow smoking on the property. In the past we did allow smoking outside on the porches but our nonsmoking guests were very upset when the smoke would blow into their rooms. We do allow e-cigarettes.
Q: Are the rooms all air-conditioned?
A: Yes, although at times the tradewinds might be more inviting. All of our suites and our one room have state-of-the-art Mitsubishi split system air-conditioning with individual controls in each room.
Q:Do you have Internet access?
A: Of course! We have a secure home network and you'll be provided with access information so you can enjoy free wireless access from throughout the property.
Q: Can we drink the water at Villa Marbella...
A: Our house water system is provided in the "greenest" way possible: cool Caribbean rainwater is collected via cistern. We only use the house water for bathing, showering, brushing teeth, etc., but we provide a start up of purified drinking water to our guests as part of our hospitality service.
Q: What other amenities are offered?
A: All guests are provided with beach chairs, beach towels and coolers for their beach adventures and hiking trips.
Q: Can you arrange other activities for us?
A: Leah is an IATA full service travel agent and can arrange all your vacation needs including restaurant reservations, sightseeing tours, boat tours, snorkeling adventures, scuba dive trips (for certified divers only), fishing charters...you name it! Leah will help you select from the most reliable and established activity providers. You may want to book your activities in advance of your arrival in order to get the trips you want. Sometimes they fill up fast.
Q: Is the pool shared by other Villas?
A: The only people who have access to the pool are the guests of Villa Marbella. Most people are on different schedules and don't ever even see each other while staying at Villa Marbella.